Frequently Asked Questions
Everything you need to know about your Overtone beauty journey.
How long does domestic shipping take?
Standard shipping typically takes 3-5 business days. Expedited options are available at checkout if you need your products sooner.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return.
Are your products cruelty-free and vegan?
Yes, all Overtone products are 100% vegan and cruelty-free. We never test on animals and ensure our ingredients are ethically sourced.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Can I change or cancel my order after it's placed?
Because we process orders quickly, we can only make changes or cancellations within 1 hour of purchase. Please reach out to us immediately via live chat or email.